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What do I do if my personal details have changed?

Please write to our registrar, Equiniti, as soon as possible.

What should I do with my share certificate(s)?

These are very important documents and are proof of your shareholding. They should be kept in a safe place. You will need them to sell/transfer some or all or your shares.

I have lost/misplaced my share certificate. Can I get a new one?
In most cases there is a charge to replace share certificates so we advise that you ensure you have looked thoroughly before requesting a new one.

Click here for further information on requesting new certificates and the associated fees.
I have more than one share certificate. Can they be combined?
If you have several Marks & Spencer share certificates we can combine these into one for you. Please send them to our registrar, Equiniti, together with a covering letter. There is no charge to private shareholders for this service. When sending your certificates you may prefer to send them by special delivery for added security.

Click here for the registrar's contact details

Why didn't I get my dividend tax voucher?
Shareholders who receive dividends direct into their bank account will receive a consolidated tax voucher in January giving details of both dividends paid during the tax year. We are able to send a tax voucher with the July payment if required, however this is not standard practice and shareholders need to notify the registrar if they require this.

Click here for the registrar's contact details
Why do I receive duplicate documents?
If you have more than one account on the share register you are likely to receive documentation for each account. These can be combined for you free of charge. Please write to our registrar, Equiniti.

Click here for the registrar's contact details
What do I do if a shareholder has passed away?
If you are administering an estate, you may need to transfer shares into the names of beneficiaries or sell the holding. The first step is to write to our registrar telling them what you are going to do. They will then place a temporary marker on the register to ensure that wherever possible, they do not issue further dividend payments or other correspondence in the shareholder's name. They will also send you the forms that you will need to complete.

Click here for the registrar's contact details
Where can I get a copy of the Annual report or Summary financial statements?

Our Annual report and Summary financial statements can be viewed online or down loaded in PDF format for printing. Although we encourage online viewing of these documents, a copy can be obtained by calling 0800 591 697.

Who are Equiniti?

On 1st October 2007 Lloyds TSB Registrars, our registrars for over 10 years, were acquired by the private equity company Advent International. Other than ownership, the only other major change that this brought about was that the business was renamed 'Equiniti' – all staff, systems and procedures remained as before with the business staying in the same location in Worthing, West Sussex.

More frequently asked questions

For further frequently asked questions on a variety of topics please go to our registrars website. To view this click here.

Why have I not received my shareholder vouchers?

M&S has previously sent a selection of Spend and Save vouchers to our shareholders each year, as part of the January dividend mailing. 

However, we are undergoing a far-reaching transformation – and our ambition to become a digital first retailer is at the heart of how we are changing. This includes how we engage with our shareholders; ensuring that, as we change, we build long term shareholder relationships supported by accurate and informed communication. 

As part of our digital first plan, we have stopped the distribution of paper shareholder discounts and instead we will provide a unique discount code fully redeemable online for all shareholders signed up to Shareview by 5pm 24 February 2020.

Shareview is a secure internet based platform provided by Equiniti, our registrar, that allows you to manage your shares online and set up electronic shareholder communication. To register for Shareview, please click here.