Contact

The Registered Office of Marks & Spencer

Marks and Spencer Group plc
Waterside House
35 North Wharf Road
London
W2 1NW

Telephone: 020 7935 4422
Registered number: 4256886
Place of registration: England and Wales

For Retail Customer Services

Telephone: 0333 014 8555

Online Customer Help Centre: https://www.marksandspencer.com/c/help
Web address: https://www.marksandspencer.com/

For shareholder enquiries

Please contact our registrar, Equiniti.

Web address: https://equiniti.com/uk/contact-us/shareholder-enquiries/

For CNF submission

Access the Claims Portal:

Select Marks and Spencer plc as the compensator when completing the form.

If you are a customer requiring information, please contact our Retail Customer Services team:

By phone

Telephone: 0333 014 8555

Web address and email: https://www.marksandspencer.com/c/help

To contact your local M&S store directly

Please use our store finder:

Web address: https://www.marksandspencer.com/MSResStoreFinderGlobalBaseCmd

Before contacting our registrar or the Investor Relations team, please remember you can use this website to:

• Check the FAQs section for answers to frequently asked questions
• Register to get news email alerts from us
• Download or view online the latest annual report
• Download or view the latest results and presentations
• Check the dividend payment date
• Contact our registrars Equiniti for questions related to your shareholding
• Contact Deutsche Bank for questions related to ADRs

Notifications under DTR 5
Email: [email protected]
Note: Notifications to the Company made in accordance with the Disclosure and Transparency Rules, including notifications of major interests in shares (TR-1 submissions) should be submitted only to the email address above. We are unable to respond to customer or shareholder queries submitted to this inbox.

Shareholder enquiries – registrar

Our share register is managed and maintained by our registrar, Equiniti. If you have a general query about your shareholding, dividends, shareholder documentation or if you would like to notify of a change of address, please contact Equiniti via one of the options below:

Note: Notifications to the Company made in accordance with the Disclosure and Transparency Rules, including notifications of major interests in shares (TR-1 submissions) should be submitted only to the email address above. We are unable to respond to customer or shareholder queries submitted to this inbox.

Telephone: 0345 609 0810
Telephone number from outside the UK: +44 121 415 7071
Website: www.equiniti.com

Address:
Equiniti Limited 
Aspect House 
Spencer Road 
Lancing 
West Sussex 
BN99 6D

Shareholder enquiries – M&S Investor Relations

Email: [email protected]

Note: This email address is for general enquires only and should not be used for serving information or documents on the Company. This includes disclosures under the Listing Rules and the Disclosure and Transparency Rules.

ADDRESS:
M&S Investor Relations
Marks and Spencer plc 
Waterside House  
35 North Wharf Road 
London 
W2 1NW

Shareholder Enquiries – M&S Group Secretariat

Please note that general shareholder enquiries should be directed to Equiniti using the contact details provided above.

ADDRESS:
M&S Group Secretariat
Marks and Spencer plc
Waterside House 
35 North Wharf Road
London
W2 1NW

CATEGORY: Investors

Shareholder enquiries – American Depositary Receipts (ADRs)

Telephone:
Deutsche Bank ADR broker services desks
New York: Tel +1 212 250 9100
Toll-free number: (800) 937-5449
Direct dial: (718) 921-8124
London: +44 207 547 6500

ADDRESS:
Contact details for registered ADR holders:
Deutsche Bank Shareholder Services
American Stock Transfer & Trust Company
Operations Center
6201 15th Avenue
Brooklyn, NY 11219

Email: [email protected]

You may find the information you need in the following sections:

• Reports, Results and Presentations: download our Annual Reports and Plan A Reports and financial results presentations; view webcasts
• Press Releases: read all our press releases  
• Multimedia Library: browse our multimedia library for photos of our Board; product images from our food, clothing and home media library; photos of our stores  
• Follow M&S Corporate PR on Social Media: X (Twitter), Instagram and LinkedIn

Corporate PR

Telephone: 020 8718 1919
Urgent out-of-hours enquiries: 020 8718 2000

Email: [email protected]

Clothing, Home & Beauty PR

For all Clothing, Home & Beauty Product PR enquiries, please email a member of the team:

[email protected]

Rachel Reynolds – PR Manager
Lisa Hunt – PR Manager
Kimberley Knight – PR Manager
Emily Hart – Press Officer
Narmin Mohammadi– Showroom Manager

Food PR

Email: [email protected]

M&S Bank 

Telephone: 01244 676177

If you are a customer with an enquiry, please contact our Customer Service team on 0333 014 8000 or see under CUSTOMERS for more contact details.