The Registered Office of Marks & Spencer
Marks and Spencer Group plc
Waterside House
35 North Wharf Road
London
W2 1NW
Telephone: 020 7935 4422
Registered number: 4256886
Place of registration: England and Wales
For Retail Customer Services
Telephone: 0333 014 8555
Online Customer Help Centre: https://www.marksandspencer.com/c/help
Web address: https://www.marksandspencer.com/
For shareholder enquiries
Please contact our registrar, Equiniti.
Web address: https://equiniti.com/uk/contact-us/shareholder-enquiries/
For CNF submission
Access the Claims Portal:
Select Marks and Spencer plc as the compensator when completing the form.
If you are a customer requiring information, please contact our Retail Customer Services team:
By phone
Telephone: 0333 014 8555
Web address and email: https://www.marksandspencer.com/c/help
To contact your local M&S store directly
Please use our store finder:
Web address: https://www.marksandspencer.com/MSResStoreFinderGlobalBaseCmd
Notifications under DTR 5
Notifications to the Company made in accordance with the Disclosure and Transparency Rules, including notifications of major interests in shares (TR-1 submissions) should be submitted only to the email address above. We are unable to respond to customer or shareholder queries submitted to this inbox.
Shareholder Enquiries – Registrar
Our share register is managed and maintained by our Registrar, Equiniti. If you have a general query about your shareholding, dividends, shareholder documentation or if you would like to notify of a change of address, please contact Equiniti via one of the options below.
Note: Notifications to the Company made in accordance with the Disclosure and Transparency Rules, including notifications of major interests in shares (TR-1 submissions) should be submitted only to the email address above. We are unable to respond to customer or shareholder queries submitted to this inbox.
TELEPHONE: 0345 609 0810 (or +44 121 415 7071 from outside the UK)
WEBSITE: www.shareview.co.uk
ADDRESS:
Equiniti Limited
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6D
Shareholder Enquiries – M&S Investor Relations
EMAIL: [email protected]
This email address is for general enquires only and should not be used for serving information or documents on the Company. This includes disclosures under the Listing Rules and the Disclosure and Transparency Rules.
ADDRESS:
M&S Investor Relations
Marks and Spencer plc
Waterside House
35 North Wharf Road
London
W2 1NW
Shareholder Enquiries – M&S Group Secretariat
Please note that general shareholder enquiries should be directed to Equiniti using the contact details provided above.
ADDRESS:
M&S Group Secretariat
Marks and Spencer plc
Waterside House
35 North Wharf Road
London
W2 1NW
Shareholder Enquiries – American Depositary Receipts (ADRs)
Contact details for Deutsche Bank: ADR broker services desk
TELEPHONE:
New York: +1 212 250 9100
London: +44 207 547 6500
Contact details for Equiniti: Registered Holder
EMAIL: [email protected]
TELEPHONE:
Toll free number: +1800 937 5449 (if calling from within the US)
Direct Dial: +17189218124 (if calling from outside the US)
ADDRESS:
Deutsche Bank Shareholder Services
c/o Equiniti Trust Company, LLC
55 Challenger Road
Ridgefield Park
NJ 07660
USA
Media Enquiries
You may find the information you need in the following sections:
- Reports, Results and Presentations: Download our Annual Reports and Plan A Reports, access financial results presentations and view webcasts
- Press Releases: Read our latest press releases and company announcements
- Multimedia Library: Access M&S logos, Board photography, store images and product images from our media libraries
- M&S Corporate PR social media: Follow M&S Corporate PR on X, Instagram and LinkedIn for the latest company news and updates
Before contacting the Press Office
The contact details below are for journalists, broadcasters and other members of the media.
If you are a customer with a query about an order, product, store or service, please contact Customer Services on 0333 014 8000 or visit our Customer Help Centre.
To contact your local M&S store directly, please use our Store Finder.
Corporate PR
Media enquiries (office hours): 020 8718 1919
Urgent out-of-hours media enquiries: 020 8718 2000
Email: [email protected]
Fashion, Home & Beauty PR
For media enquiries relating to Fashion, Home & Beauty products, including product imagery, product samples, influencer partnerships and ambassador opportunities, please contact a member of the team:
[email protected]
Rachel Reynolds – PR Manager
Lisa Hunt – PR Manager
Kimberley Knight – PR Manager
Emily Hart – Press Officer
Narmin Mohammadi– Showroom Manager
Food PR
For media enquiries relating to Food products, including product imagery, product samples, influencer partnerships and ambassador opportunities:
Email: [email protected]
M&S Bank
For media enquiries relating to M&S Bank, please contact the M&S Bank Press Office: 01244 676177