The Registered Office of Marks & Spencer
Marks and Spencer Group plc
Waterside House
35 North Wharf Road
London
W2 1NW
Telephone: 020 7935 4422
Registered number: 4256886
Place of registration: England and Wales
For Retail Customer Services
Telephone: 0333 014 8555
Online Customer Help Centre: https://www.marksandspencer.com/c/help
Web address: https://www.marksandspencer.com/
For shareholder enquiries
Please contact our registrar, Equiniti.
Web address: https://equiniti.com/uk/contact-us/shareholder-enquiries/
For CNF submission
Access the Claims Portal:
Select Marks and Spencer plc as the compensator when completing the form.
If you are a customer requiring information, please contact our Retail Customer Services team:
By phone
Telephone: 0333 014 8555
Web address and email: https://www.marksandspencer.com/c/help
To contact your local M&S store directly
Please use our store finder:
Web address: https://www.marksandspencer.com/MSResStoreFinderGlobalBaseCmd
Before contacting our registrar or the Investor Relations team, please remember you can use this website to:
- Check the FAQs section for answers to frequently asked questions
- Register to get news email alerts from us
- Download or view online the latest annual report
- Download or view the latest results and presentations
- Check the dividend payment date
- Contact our registrars Equiniti for questions related to your shareholding
- Contact Deutsche Bank for questions related to ADRs
Notifications under DTR 5
Email: [email protected]
Note: Notifications to the Company made in accordance with the Disclosure and Transparency Rules, including notifications of major interests in shares (TR-1 submissions) should be submitted only to the email address above. We are unable to respond to customer or shareholder queries submitted to this inbox.
Shareholder enquiries – registrar
Our share register is managed and maintained by our registrar, Equiniti. If you have a general query about your shareholding, dividends, shareholder documentation or if you would like to notify of a change of address, please contact Equiniti via one of the options below:
Note: Notifications to the Company made in accordance with the Disclosure and Transparency Rules, including notifications of major interests in shares (TR-1 submissions) should be submitted only to the email address above. We are unable to respond to customer or shareholder queries submitted to this inbox.
Telephone: 0345 609 0810
Telephone number from outside the UK: +44 121 415 7071
Website: www.equiniti.com
Address:
Equiniti Limited
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6D
Shareholder enquiries – M&S Investor Relations
Email: [email protected]
Note: This email address is for general enquires only and should not be used for serving information or documents on the Company. This includes disclosures under the Listing Rules and the Disclosure and Transparency Rules.
ADDRESS:
M&S Investor Relations
Marks and Spencer plc
Waterside House
35 North Wharf Road
London
W2 1NW
Shareholder Enquiries – M&S Group Secretariat
Please note that general shareholder enquiries should be directed to Equiniti using the contact details provided above.
ADDRESS:
M&S Group Secretariat
Marks and Spencer plc
Waterside House
35 North Wharf Road
London
W2 1NW
CATEGORY: Investors
Shareholder enquiries – American Depositary Receipts (ADRs)
Telephone:
Deutsche Bank ADR broker services desks
New York: Tel +1 212 250 9100
Toll-free number: (800) 937-5449
Direct dial: (718) 921-8124
London: +44 207 547 6500
ADDRESS:
Contact details for registered ADR holders:
Deutsche Bank Shareholder Services
American Stock Transfer & Trust Company
Operations Center
6201 15th Avenue
Brooklyn, NY 11219
Email: [email protected]
You may find the information you need in the following sections:
- Reports, Results and Presentations: download our Annual Reports and Plan A Reports and financial results presentations; view webcasts
- Press Releases: read all our press releases
- Multimedia Library: browse our multimedia library for photos of our Board; product images from our food, clothing and home media library; photos of our stores
- Follow M&S Corporate PR on Social Media: X (Twitter), Instagram and LinkedIn
Corporate PR
Telephone: 020 8718 1919
Urgent out-of-hours enquiries: 020 8718 2000
Email: [email protected]
Clothing, Home & Beauty PR
For all Clothing, Home & Beauty Product PR enquiries, please email a member of the team:
[email protected]
Rachel Reynolds – PR Manager
Lisa Hunt – PR Manager
Kimberley Knight – PR Manager
Emily Hart – Press Officer
Narmin Mohammadi– Showroom Manager
Food PR
Email: [email protected]
M&S Bank
Telephone: 01244 676177
Non-press enquiries
If you are a customer with an enquiry, please contact our Customer Service team on 0333 014 8000 or see under CUSTOMERS for more contact details.