Bringing Plan A product attributes to life

Showcasing the M&S difference of how we source our products.

A bigger role for Plan A in communication

Both in how we market our brands and drive innovation to meet the needs of our customers.

Building trust

Reducing risks through robust governance, systems, compliance and partnerships.

Using Plan A for even greater engagement

To build our relationships with the communities around us and contribute to the development of an inclusive business able to attract the best talent.

Driving down costs by cutting waste

Through focusing on energy and food waste.

Reducing risks and increasing productivity

By working with suppliers to address the challenges of plastic waste, packaging and climate change.

Plan A attracts new customers

By providing evidence of a contemporary and ethical brand, appealing to a wide range of new and existing customers.

Transparency

Demonstration of our ethical and environmental standards in action, visible to all.

An engaged, skilled and inclusive workforce

Scaling-up our activities on transforming communities and meeting new benchmarks or equality in the workplace.

Leaner supply chains and franchises

Supplier Sustainability Scorecards being extended to all supply chains and efficiency benchmarks to key franchises.

Sustainably designed products

Designed to give the best customer experience and with the least social and environmental impact.

Plan A allows us to move into new markets

New products and services meeting the social and environmental needs of our customers.

Engagement

Engaged customers, clear about the steps they can take to make a positive difference.

An employer of choice

Regarded for our values, skills and innovation.

Zero waste, carbon neutral supply chains

Suppliers and business partners adopt M&S’s zero waste, carbon neutral culture.

Sustainable products

Products that exceed customers’ expectations while also creating a fairer and sustainable world.