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At M&S, we meet and serve customers from all parts of the world, all walks of life, and with all sorts of qualities which make them unique. Our aim is to make every moment special for each and every customer and provide them with the individual service they require to ensure they have a great customer experience.

Sunflower Lanyards

To read more about our implementation of sunflower lanyards see here.

AccessAble Guides

M&S were the first UK retailer to share AccessAble "Access Guides" containing detailed information on its stores' accessibility for disabled people and carers.

From lighting levels, to the number of accessible car parking spaces, to the provision of hearing loops - the guides are available for customers at the touch of a button the M&S.com Store Locator.