Those of us who deal with the M&S Pension Scheme are experiencing a distinct lack of customer care and focus. The M&S Alumni FB page demonstrates that many of us cannot access our accounts and correspondence, due to the shortcomings of the log in [EXPAND]

Those of us who deal with the M&S Pension Scheme are experiencing a distinct lack of customer care and focus. The M&S Alumni FB page demonstrates that many of us cannot access our accounts and correspondence, due to the shortcomings of the log in system. In my own case, I have been waiting since the end of April for a response and still nothing. A situation made more difficult due to my overseas location. It is ironic that the hackers of the pension scheme have had more luck than pension scheme members themselves. I would be grateful if the business could bring some pressure to bear on the service provider and make life less frustrating for members. Thank you. 

We were made aware in April that some of our members were experiencing issues accessing the online member portal.  

The administrator of the Scheme acted quickly to resolve the technical issues and have since conducted a full investigation into the cause and reported back to the M&S Scheme Trustee, to make sure they’re not repeated.  

The Trustee has been and will continue to monitor the standards of service provided by the administrator.  

For any members who are continuing to have trouble accessing their account, please contact the administrators for further support.