Why are there so few smaller sizes available to buy? Why has the quality of your clothing deteriorated?

This question was answered live in our broadcast at 1:12:04.

We know there is lots to do to improve availability with plans underway to modernise our merchandise and range management technology.  

We are reducing options where it makes sense to do so. This will enable us to increase volume on our best-selling lines and invest in improving availability.

Quality is at the heart of everything we do especially when it comes to sourcing and making our products. We want customers to trust that the products they buy from us are made well and made to last. By concentrating our supply base with fewer but more strategic partners, we’re further able to hone in on the quality of the product from the fabrics we use to how it is made. The work we’re doing to invest in the quality of clothing has meant our lead on quality perception among customers has widened.