When the joint venture with Ocado becomes operational, will M&S deliveries be made using plastic carrier bags, or is there a plan for reusable delivery containers to be used?

Ocado currently uses plastic carrier bags for deliveries, as this protects products from damage during the picking process. Since 2007 though, Ocado’s Bag Recycle Bonus scheme incentivises customers to return carrier bags to delivery drivers and now 87% of bags are returned to be recycled into new bags. While Ocado continues to research and trial viable alternatives to plastic, we will continue to work with them in line with our Plan A values.