What is being done to improve the performance of GM?

This year we did not meet our expectations, and no bonuses were paid as a result of it. In a business and as a Board, you have to do the things that you think are right for the business to build it for the long term, even if sometimes, that is somewhat inconvenient.  A lot of what has been done over the last three years has been complex.

Two examples would be the website and the distribution reconfiguration.  On their own, each of them is the biggest project of its sort in Europe.  To land both of those at once is almost unprecedented in UK retailing, and that is what we are doing.  We are creating a much stronger business and we will see it through.