Why do I have to go in and add Sparks offers to my card? Why not just add these offers to my card automatically. I also have issues in store when trying to access my offers in store using print outs.

This question was answered in the webcast at 1:17:14.

Colleagues in store are always happy to help check your offers for you. The easiest and best experience for Sparks is digitally and via our App where all your offers will be in one place. Since relaunch we’ve grown Sparks from 7m to 15m customers, as more people recognise the benefits of using Sparks. This also enables us to personalise your Sparks offers, reflecting your favourites and what you choose to shop regularly and other offers we think you might like to ensure it really is the best experience you can have.