We have set out the first phase of our plan and addressed how we can better understand our customers and what M&S means to them. On Clothing & Home so far we've improved availability, sharpened our price points and reshaped the structure of our Womenswear team to better reflect the way our customers shop. We have a lot more to do, we will continue to lower prices, put emphasis on styling rather than catwalk trends and we will focus on innovations that are genuinely useful.
2016