M&S Douglas Begins Exciting Store Transformation

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Submitted by IsobelLawrance on

M&S has started work on the development of its highly anticipated, expanded Foodhall in Douglas. The new Foodhall is expected to open before the end of 2025 and aims to deliver a fresh and exciting shopping experience for Isle of Man customers.


Example of Foodhall at M&S Cheshunt

The store will feature a substantially larger Foodhall where customers can continue to find their M&S favourites including seasonal fruit and vegetables from M&S Select Farm partners, signature wines, and the full lineup of Remarksable Value products.

Customers can expect new highlights in their shopping experience, such as freshly baked sourdough loaves from a bigger in-store bakery, hot beverages to-go at the coffee counter, expanded Frozen section designed to cater for everyday needs from breakfast through to dessert, and a new hot chicken counter offering convenient, ready-to-enjoy meal options.


Example of Foodhall at M&S Cheshunt

To create room for these exciting additions, the existing café on the top floor has now closed. The ground floor will house the newly extended Foodhall and bakery, while a temporary coffee cart has been introduced at the front of the store. Colleagues from the former café are now welcoming customers to this pop-up coffee cart, where they are serving a menu of barista-made hot beverages and sweet treats while works are underway.


M&S colleagues Maria and Catherine at the temporary coffee cart

The Douglas store will remain open throughout the renewal works, with the team committed to minimising disruption for customers.

Store Manager, Caroline Brand, who has worked at M&S Douglas for ten years said: "We're excited to unveil our plans to renew our Douglas store. This investment will allow us to offer an even wider range of our delicious M&S Food, while continuing to deliver the great quality and trusted value our customers expect. Throughout the works, our dedicated team will be working hard to ensure a smooth shopping experience and minimise any disruption during opening hours."

The dedicated store team of more than 200 colleagues are thrilled to prepare the new store for shoppers. A recruitment drive is currently underway at M&S Douglas, with an additional 20 new jobs due to be created as a result of the renewed store.

As part of the new store layout, the Kids department has been relocated to the first floor of the store.

Recognising the strong local demand, the renewal will also include investment in the already-popular Fashion, Home and Beauty departments. These modernised spaces will showcase well-loved M&S brands such as GoodMove, Per Una, and Apothecary. The Beauty department will offer a wider selection of branded beauty products, ensuring customers can find the latest trends and must-haves all under one roof. The renewal will also feature beautiful tiling and enhanced fitting rooms throughout the store, adding to the fresh, contemporary feel. The fully transformed store is expected to launch in early 2026.

ENDS

2025 Store estate