We promised to keep you informed about the cyber incident that has led to disruption to some of our services. As part of our proactive management of the incident, it continues to be necessary to make some changes to our operations to protect customers and the business.
Customers
Our stores remain open and customers can continue to shop on our website and our app. However, we are not currently processing contactless payments, we have paused the collection of Click & Collect orders in stores, and there may be some delay to online order delivery times.
Operations
We have made the proactive decision to move some of our processes offline to protect our colleagues, partners, suppliers and our business.
We are incredibly grateful for the understanding and support that our customers, colleagues, partners and suppliers have shown. We are working hard to restore our services and minimise disruption and are being supported by industry-leading experts.
We will continue to update as appropriate as we work to resolve these issues.
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2025 Corporate