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Why is M&S doing this now?

In 2016 we invited a number of shareholders to M&S’s Head Office for our very first Shareholder Panel, providing a platform for them to offer their views on the issues that are of most concern to them as investors, and to hear about how the Company is addressing these directly from members of the senior management team. This was hugely successful, and very well received by those who attended, and it was therefore decided to introduce a regular event and for which all registered shareholders can apply to attend.

Can I apply to join the panel by phone?
Applications to join the panel can only be submitted online.

I was selected for the Panel but am unable to attend a particular meeting – what should I do?

If you are a member of the Shareholder Panel and unable to attend a particular meeting during the year, please notify M&S as soon as possible by responding to the email you received inviting you to the event. This will not affect your membership of the Panel and you will continue to receive invitations to Panel meetings until its membership is again refreshed for the following year.

Is any assistance available for travel and/or accommodation costs for those selected to join the Shareholder Panel in a given year?

Reasonable travel and accommodation costs incurred by panel members will be reimbursed by M&S and assistance with arranging accommodation may be available prior to each meeting. Please submit any queries regarding travel and accommodation to M&S by replying directly to the email you will receive inviting you to attend the next meeting of the Shareholder Panel.

How long does membership of the Panel last?

Membership of the Shareholder Panel lasts for one financial year, from April to the following March, following which applications for membership are re-opened and a new group of shareholders is selected. 

What if I change my mind after registering?
If you have submitted an application online but later decide that you no longer want to be considered, you can opt out by emailing
Why is the registration process only available online?

As part of M&S’s ambition to become a digital-first retailer, we have taken the decision that all applications for the panel should be submitted online and all correspondence relating to panel meetings will be by email.

The online process is a simple, cost-effective, administration-light method of extending applications to as many shareholders as possible, since the vast majority of people these days have email addresses. This allows us to communicate with panel members and keep them informed of the arrangements for panel meetings more easily and far more quickly than would be possible by post.

We are not able to accept applications by post. Having a separate, postal registration process would be impractical since all correspondence with panel members in relation to upcoming meetings is by email only.

How are attendees selected?

Panel members are selected at random each year to ensure fairness. The selection for 2021’s panel will take place following closure of the registration period on 31 May. Successful applicants will be notified by email and provided with further details regarding the arrangements for the panel shortly afterwards.

When do applications close?

The closing date for applications is 31 May 2021.

Does this mailing/marketing not infringe the Data Protection Act?

This is not a marketing circular and the company confirms that there is no breach of the Data Protection Act.

Your data will only be used for the purposes outlined on the application website, and will not be used to send you marketing material.

Please note that if you no longer wish to be considered for the Shareholder Panel, you can opt out by contacting

What will the data I provide be used for?

Your data will be used for the purposes of contacting you by email should you be selected to attend the shareholder panel.

Additionally, the registration website asks if you would like your email address to be retained for the purposes of notifying you of future shareholder panels and/or any other shareholder engagement programmes. You will only be contacted about these if you indicate your consent by answering ‘yes’ to the relevant question on the site.

For more information, please refer to the terms and conditions available via the registration website.

How do I register interest in the panel?

You can register your interest in attending the panel by going to

and entering your details, including your name, shareholder reference number, and email address, by Monday 31 May 2021.