Family matters

What is Family Matters?

We launched the Family Matters Index, in partnership with Yonder, to get and share a more granular understanding of how the UK’s families are feeling, and what they’re doing, so we stay close to what matters to them.

M&S serves nearly 30 million customers a year across the UK. Whether it is a Colin the Caterpillar cake to celebrate a birthday, a school uniform, the first bra, a suit for an interview or one of our Select Farms turkeys at Christmas, our products help families make the everyday special as well as mark those family moments we can all relate to.

We offer trusted value to families in every sense. We know that we’re not just a retailer; for many we’re an employer, partner and neighbour and we take that role seriously.

We want to know what’s on our customers’ minds – whether that’s staying active, spending more time with loved ones or environmental concerns – so that we can keep our promise of delivering trusted value on the things that matter most to them.