Ocado Retail is one of the world’s largest dedicated online grocery retailers, delivering to over 745,000 customers in the UK. The business encompasses both the Ocado.com webshop and specialist pet shop Fetch. Customers can shop an extensive range of over 55,000 products, at competitive prices and on their chosen devices, all picked, packed, and delivered with industry-leading levels of customer service. From September 2020, customers will be able shop the full M&S range alongside Ocado exclusive brands and own label products, as well as popular branded goods.
As of 5 August 2019, Ocado Retail operates as a joint venture between Marks & Spencer plc, one of the UK’s leading food and clothing retailers, and Ocado Group plc, the global software and robotics platform business, so continuing to build on a near 20 year heritage as the service leader in online grocery fulfilment in the UK, now with access to a broader customer base and increased expertise in food innovation.
M&S first announced its plans for the joint venture on 27 February 2019. Full details of the background and rationale for the partnership can be found here.