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Annual General Meeting
Our 2020 AGM was broadcast from Waterside House on Friday, 3 July 2020. A full playback of the meeting is now available to view on our AGM Information page.

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We employ over 78,000 colleagues across our office, operations and international teams, who demonstrate extraordinary passion for the business, deliver great customer experience through our channels, and bring extensive technical skills, giving us strength in areas such as ingredients, sourcing, size and fit. 

Our People Principles

We are committed to driving a sustainable business that is both commercially successful and socially and environmentally responsible. This includes providing our employees in the UK and overseas with a safe and healthy working environment and having an organisational culture which promotes diversity, inclusivity, personal development and respect. We know it’s our people who make M&S successful. We want people to enjoy coming to work and for the workplace to be free from discrimination, harassment and victimisation.  

Employing people in different countries means responding to different cultural and social norms and different employment law and commercial considerations. However, regardless of where they work or the job they do, we want everyone employed by Marks & Spencer to be treated with dignity and respect and have pride in our brand. 

Our People Principles  underpin our vision of being a responsible employer and establish minimum standards with respect to recruitment, reward, employee relations, employment engagement and how employees can communicate their views. These apply across all our operations for our direct employees and Joint Venture partnerships. Similar standards are in place in our franchised operations. 

Communications with employees

We are committed to direct employee engagement and participation through democratically elected Business Involvement Groups and Works Councils as we believe that the people who work for us: 

  • have valuable first-hand knowledge of our business operation 
  • have the greatest vested interest in our commercial success; and 
  • know most about what issues really matter to workplace colleagues 

In addition to communications throughout the year we also have a regular colleague survey as well as confidential (on request) helplines and a process of annual performance reviews.  

This is the successful approach we have taken since the company was founded in 1884. 

M&S Code of Ethics and Behaviours

Our Code of Ethics and Behaviours is re-communicated to employees every year and we ask that all senior members of management confirm their acceptance. Download Code of Ethics and Behaviours PDF

Anti-bribery policy

Diversity and equality

Health & Safety policy (April 2016)

Mental wellbeing


We work to an International policy framework that includes compliance with ‘law of the land’ plus additional M&S requirements, including: 

  • Provision of medical insurance 
  • Employee representation 
  • Equal opportunities 
  • Non-discrimination 
  • Corporate ethics and 
  • Pay and working conditions 
  • All our sourcing offices, subsidiaries and joint ventures provide employee handbooks. We also provide a reward framework detailing other entitlements such as employee discount. 


In 2010, the M&S Pension Scheme became a signatory of the United Nations- backed initiative called the  ‘Principles for Responsible Investment’ (PRI): 

Being a signatory commits the scheme to working in collaboration with other investors on Environmental, Social and Governance (ESG) issues in line with six principles: 

  1. We will incorporate ESG issues into investment analysis and decision-making processes. 
  2. We will be active owners and incorporate ESG issues into our ownership policies and practices. 
  3. We will seek appropriate disclosure on ESG issues by the entities in which we invest. 
  4. We will promote acceptance and implementation of the PRI within the investment industry. 
  5. We will work together to enhance our effectiveness in implementing the Principles. 
  6. We will each report on our activities and progress towards implementing the Principles. 

The M&S Pension Scheme now employs a specialist provider to help us engage in ESG issues with investment managers and companies in whom the Scheme invests.