Food retailers are increasingly challenged in areas such product safety, integrity and product availability balanced against waste, packaging usage and recyclability as well as health and wellbeing. For M&S it goes without saying that we deliver all of these at the same time without compromise on the quality of our products.
In a more complex and competitive world we need to continue to deliver science-led innovation not only to delight our customers through our products and services, but to help us tackle the issues that face us.
Commitments and targets
We want to be an international multi-channel retailer that leads on sustainability in our sector.
Our goal is to delight and excite our customers with high quality, good value products. To achieve this we are committed to innovate and continually improve the way we do things right across our business and supply chain.
Our business is managed in line with our core values of Inspiration, Innovation, Integrity and In Touch. These values influence how we behave and they run through everything we do - they make the M&S difference: 'making every moment special' through the products and services we offer our customers in the UK and internationally. It is absolutely essential we foster an environment where innovation and entrepreneurial activities thrive.
This approach is not new. Since we opened our first penny bazaar in Leeds 130 years ago, quality and innovation remain the steering force behind our business and they run through everything we do. As a pioneer in food technology we’ve always used scientific developments to create products that have change the daily lives of our customers. In addition, we have a well-established history of firsts in food from ready meals to being the first retailer to use only free range egg.
In a competitive marketplace, our position as a food specialist sets us apart from our rivals. We have achieved this through our constantly evolving ranges, our quality and our innovation.
Our key technical innovation themes to help us meet the future requirements of the food business are summarised as follows:
- Identify improved business opportunities in the market to ensure that we continue to offer special and different products whether that be through new varieties or inspiration packaging
- Lead the industry on product safety and integrity and be at the forefront of new and emerging issues that may affect our food brand
- Continue to drive a health and wellbeing agenda across food whether that be through new innovative healthy food and ingredients, improving diet through enrichment of our foods or just making it easier for our customers to follow a healthy diet
- Find solutions to protect our business from environmental, social and economic challenges that may impact our suppliers and supply chain resilience