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The Oracle World Retail Awards is a global initiative that recognises and promotes retail excellence. Retailers from all over the world compete to win these highly coveted awards, covering the key areas of retail skills and operations. The Awards offer retail organisations the opportunity to showcase innovation and creativity within their business to the wider world.

M&S is delighted to be awarded Responsible Retailer of the Year 2011 against tough competition from other category finalists. Retailers shortlisted for this award had to demonstrate world class standards of best practice in corporate responsibility but above all show how they have significantly impacted their key stakeholders including employees, suppliers, customers and the community in which it operates.

The judges explained their reasons for presenting M&S with this prestigious award:

"The Judges Panel for the Oracle World Retail Awards was unanimous in selecting Marks and Spencer as the Responsible Retailer of the Year because of the commitment and dynamism of Plan A. It’s a strategy that is involving not just all levels of the business but its customers too and in a way that they could not see being applied so effectively anywhere else in the world. As such the company deserved this accolade."