Find out about our approach to product sustainability
Our operations have an impact on the environment and society at a both a local and global level. Our biggest impact comes through the products we sell and the way they’re used. Every year we sell around three billion items to tens of millions of customers in the UK and overseas. These customers expect us to make a simple brand promise to them – that we’ll strive in everything we do and every product we sell to offer the most sustainable option possible.
Our supply chain is diverse, long and complex. Social and environmental impacts happen at every stage of every product’s lifecycle and in truth, there is currently no single universally accepted definition of what a sustainable product actually is.
Faced with these challenges, we’re developing a robust, credible approach that will enable us to take action to make our products more sustainable.