Blog

My career is in the fast lane: What it’s really like to be a HGV driver for M&S

With new HGV drivers set to receive a £2k sign-on bonus, we explore what life on the road is really like. Becoming a HGV driver has enabled 33-year-old Luke Caswell to press the accelerator on his career. He started working as a warehouse operative...

Meet our Digital & Data Superwoman, Fiona Paton

From 24-hour hackathons to the transformative Data Fellowship programme, there’s always something bubbling within the BEAM Academy – home of data at M&S. Whatever it is, you can bet rising star Fiona Paton will be part of it, having recently...

Show your PRIDE – always!

We know that the last year has been hard on our community – many LGBTQ+ people have felt isolated and cut off, but with restrictions easing and more time spent with family, friends and loved ones this year’s Pride season has been one with...

“M&S has changed my life”: How the Kickstart scheme helped an ex-footballer to find a new career in retail

As a child, Ishaan Saroya from London dreamed of becoming a professional footballer. By 10-years-old, his dream started to become a reality as he played for Queens Park Rangers at Academic level.When Ishaan was 14, his father tragically passed away and...

Day of Enlightenment: How M&S is taking action one year on

“In one sense, it would be easy to say that we’ve made good progress. But I feel restless. We are moving in the right direction, but we have a huge amount more to do in the coming year – not just for our Black colleagues but on being...

How we’re turbocharging online growth: Seven key changes to M&S.com over the past year

M&S.com is changing. We’re concentrating on improving the online offer to give our customers more reasons to shop on our website, creating a digital-led customer experience and maximising M&S’s omnichannel advantageGuest brands are...

How M&S is adapting its beauty offer to post pandemic trends

The pandemic has turned our customer’s routines upside down over the past twelve months – and that includes their beauty routines. With more time spent at home, and party dresses left at the back of their wardrobes during the long months of...

WRAP Textiles 2030: Stepping up our sustainable clothing plan

This week we’re proud to have committed to WRAP’s new Textiles 2030: Sustainable Textiles Action Plan - the most ambitious ten-year programme for clothing and textiles in the world. At M&S, we were one of the first signatories of...

The secrets behind creating Percy – the nation’s favourite pig

At M&S, we know that strong in-house brands are a vital differentiator for our business – helping us to stand out from the competition and giving customers another reason to shop with us. Building brands that create an emotional connection with...

Supporting the People at the Heart of our Supply Chain: New research shows Digital Wages and Supervisor Skills training combined supported COVID resilience in our partner factories

The heart of our global supply chain always has and always will be - people – from cotton farmers to garment factory workers to the colleague on the till at your local store. A supply chain is only as strong as the people in it – they...

Katie Bickerstaffe: ‘Why M&S is unlocking the power of alumni’

To win in a competitive market, you need brilliant people giving outstanding customer service – every day, in every location. The pandemic has brought this to the fore, as teams across the country have dug deep, gone the extra mile and –...

From Data Novice to Data Champion: How an M&S data apprenticeship turned a small curiosity into an everyday passion!

Rewind to 2018 and I was enjoying working as a deputy store manager at our busy Fosse Park store in Leicestershire. I remember at the time hearing lots about data and its role in the future of M&S, particularly around informing decision-making across...