Blog

How M&S is adapting its beauty offer to post pandemic trends

The pandemic has turned our customer’s routines upside down over the past twelve months – and that includes their beauty routines. With more time spent at home, and party dresses left at the back of their wardrobes during the long months of...

WRAP Textiles 2030: Stepping up our sustainable clothing plan

This week we’re proud to have committed to WRAP’s new Textiles 2030: Sustainable Textiles Action Plan - the most ambitious ten-year programme for clothing and textiles in the world. At M&S, we were one of the first signatories of...

The secrets behind creating Percy – the nation’s favourite pig

At M&S, we know that strong in-house brands are a vital differentiator for our business – helping us to stand out from the competition and giving customers another reason to shop with us. Building brands that create an emotional connection with...

Supporting the People at the Heart of our Supply Chain: New research shows Digital Wages and Supervisor Skills training combined supported COVID resilience in our partner factories

The heart of our global supply chain always has and always will be - people – from cotton farmers to garment factory workers to the colleague on the till at your local store. A supply chain is only as strong as the people in it – they...

Katie Bickerstaffe: ‘Why M&S is unlocking the power of alumni’

To win in a competitive market, you need brilliant people giving outstanding customer service – every day, in every location. The pandemic has brought this to the fore, as teams across the country have dug deep, gone the extra mile and –...

From Data Novice to Data Champion: How an M&S data apprenticeship turned a small curiosity into an everyday passion!

Rewind to 2018 and I was enjoying working as a deputy store manager at our busy Fosse Park store in Leicestershire. I remember at the time hearing lots about data and its role in the future of M&S, particularly around informing decision-making across...

Holocaust Memorial Day 2021: “Be the light in the darkness”

Taking place today (27th January), Holocaust Memorial Day marks the anniversary of the liberation of Auschwitz-Birkenau, which was the largest Nazi death camp where over one million Jews died. It’s a moment to learn lessons from the past and reflect...

Sparking Change Together: Taking Action to Support Workers in our Supply Chains

Fast forward 137 years and these founding values – which we would now term as ethical trade - have been codified into our Global Sourcing principles, with the aim of ensuring that every person who works in our supply chain is treated fairly and...

#10,000BlackInterns: Transforming the horizons for young Black people

We want inclusivity to be embedded into our business – from the ranges we offer and the way we market them, to supporting organisations that address inclusion issues, to making sure we attract, support and develop diverse talent so we create an...

Bringing out the best in M&S: Congratulations to our Colleagues

I’m delighted that this spirit has been recognised by HRH The Queen and four of our incredible colleagues have been awarded the British Empire Medal. They are:Becki Gorman, Cheetham Hill Store Manager, for voluntary services during Covid-19.Not...

What makes M&S salmon responsibly sourced?

It’s my team’s responsibility to ensure that our salmon is always sourced responsibly and central to that is our leading Select Farms standards together with our long-standing partnership with our supplier Scottish Sea Farms. Although there...

How my experience helped to make M&S a more accessible retailer

For those of us with disabilities, our assistance dogs help us to get around safely and independently. The support of my guide dog, Brett, means I can get on with daily activities just like everyone else – from work, to meeting friends, to shopping....