Product Standards

We are restless in our aim to improve things for the better. We work closely with our suppliers to develop high quality and innovative products that are only available at M&S.

We operate rigorous quality management systems which have been developed with our suppliers. These operate on a precautionary principle and are supported by a range of on-site audits and product testing. Suppliers are required to meet a range of quality, safety, environmental and social standards. We also operate a system of public recalls when required.

We pride ourselves on developing innovative products. In any season, around 80% of our clothing, homeware and beauty products will be new.

Our Environmental and Chemical Policy can be found here 

M&S is committed to not using solid plastic microbeads in M&S own brand personal care products and working with our suppliers to remove them from branded products sold in M&S stores. No own-brand products are manufactured with such microbeads and all products, own-brand and branded, sold in M&S stores will be free from these microbeads by end of 2017.
Responsible Chemicals Management

Find out about our approach to responsible chemicals management