We are restless in our aim to improve things for the better. We work closely with our suppliers to develop high quality and innovative products that are only available at M&S.
We operate rigorous quality management systems which have been developed with our suppliers. These operate on a precautionary principle and are supported by a range of on-site audits and product testing. Suppliers are required to meet a range of quality, safety, environmental and social standards. We also operate a system of public recalls when required.
We pride ourselves on developing innovative products. In any season, around 80% of our clothing, homeware and beauty products will be new.
Our Environmental and Chemical Policy can be found here