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Initiative joins M&S’s additional steps to support customers, colleagues and communities during this challenging time

M&S is today taking further steps to support its customers, colleagues  and local communities during this unprecedented time. 

M&S will help ensure its older and more vulnerable customers can access the food and products they need by reserving the first hour of trading for them at all of its owned stores. The first will take place tomorrow (Friday 20th March) and after this, on every Monday and Thursday. In addition, M&S is also introducing a special shopping hour to support our dedicated NHS and emergency service workers – and this will take place for the first hour each Tuesday and Friday morning. 

Customers can find the details of their local store opening times at the M&S store finder.

Playing our part in feeding the nation 

To help make sure customers can get what they need, M&S is extending temporary purchasing restrictions to two items per customer to Frozen Foods, Homecare, Groceries and Eggs. This isn’t a decision M&S has taken lightly, but there is unprecedented demand on some lines. 

In response to customers increasingly asking M&S colleagues for guidance on freezing fresh items, M&S has provided some helpful online tips and added in-store ‘suitable for freezing signage’. 

Additional steps M&S is taking support customers, colleagues and communities during this exceptional time include: 

  • Transferring 4,600 colleagues from M&S’s Clothing & Home and Café teams to support demand in Food: Providing extra support in Food stores by temporarily closing M&S Cafés and Clothing & Home fitting rooms so that it can continue delivering the great service customers rely on at M&S despite increased demand for Food products.
  • Working with suppliers to increase production of British food products: Building on its long-standing relationships with British farmers, growers and manufacturers, M&S is working closely with its partners to increase the amount of food made in the UK and help meet increased customer demand. As ever, customers can be confident that the food they buy from M&S is responsibly sourced and always at trusted value. 
  • Introducing contact-free deliveries for all Clothing, Home, Flowers, Hampers and Wine orders: The contact-free delivery service means customers will have the option of no hand-to-hand contact and deliveries will be left safely at customers’ doors.
  • Increasing hygiene measures across stores and supply chains: All M&S colleagues are being provided with additional hygiene products to use and extra cleaning is being carried out across all sites to keep up M&S’s excellent standards.
  • Offering support and currency refunds to M&S Bank customers: As always, M&S Bank colleagues are on-hand to support any customers who are concerned about the impact on their finances and will provide currency refunds for those who aren’t able to travel due to COVID-19.

Like all retailers, M&S is working tirelessly across its stores, supply chain and support centres to deliver for its customers. Over the coming weeks, M&S will continue looking at ways to support its customers, colleagues and communities during this exceptional time.

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For further information, please contact: 

Marks & Spencer External Comms

Corporate.press@marks-and-spencer.com

020 8718 1919