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Marks & Spencer (M&S) today announces the launch of a new nationwide surplus food redistribution scheme which will connect all its stores with local food charities and accelerate M&S towards its Plan A target of reducing food waste by 20% by 2020. 

Food charities keen to participate in the scheme can register online from Monday 12th October. In the initial launch phase, 150 of M&S’s biggest stores will be ready to redistribute surplus food by December, followed by the roll out to all M&S’s owned stores by Spring 2016. Redistributed food will include products nearing their expiry date including fruit, vegetables, bread, cakes and groceries, and will vary according to charity need. 

M&S is working in partnership with Neighbourly, the social network for social good, to deliver the scheme through Neighbourly’s website, which will provide a simple process for food charities to register and receive food from their local store. The site will enable M&S to centrally monitor what products are resulting in surplus and how this can be reduced. M&S will be the first major retailer to provide live updates on the number of tonnes of surplus food redistributed.  Managing the nationwide scheme through a single platform also removes some of the logistical barriers to redistribution, including ensuring that all those registered have the correct charity and food hygiene credentials in place. 

The launch follows a series of trials and pilots in 45 stores aimed at finding the most effective way of redistributing surplus food to ensure it is put to the best possible use. The scheme with Neighbourly was trialled in six stores in the Bristol and Bath area, supporting a number of local food charities including the Bristol North West Food Bank, which supports those in the local community going through periods of crisis, and the Upper Horfield Community Trust, which supports local families with meals from its Community Cafe. 

Since April, the six stores have redistributed nearly 4 tonnes of surplus food and charity collections are now occurring on a daily basis.

Further information on how charities can register is available on the M&S page of the Neighbourly website.

Commenting on the launch Louise Nicholls, Head of Responsible Sourcing, Packaging & Plan A at M&S said: “Our key priority is to reduce food waste whilst ensuring that, where there is food surplus, we put it to the best possible use. This is the first nationwide redistribution scheme to provide an innovative, practical solution to surplus food redistribution by building local connections, enabling all our stores to link with local food projects and help support their communities. Our ambition is that this, alongside the work we are doing with our suppliers, will accelerate us towards our Plan A target of reducing food waste in our stores by 20% by 2020.”

Nick Davies, Founder of Neighbourly, added: “Putting food resources to the best possible use is a huge aspect of creating a sustainable planet. At Neighbourly we are proud to work with pioneering businesses like M&S to make that a reality. Whether it means being smarter about how much we produce or order, how we share any surplus, or if necessary how we productively recycle any waste, Neighbourly is committed to help businesses find the best possible solution.”

Dr Richard Swannell, Director of Sustainable Food Systems at WRAP, said “Ensuring that surplus food goes to feed people benefits society, the environment and the economy and WRAP welcomes this initiative from M&S. Our work has identified barriers that effect redistribution, and key among these is establishing good links between retailers and charities that work on a local, and national, level. Having a system by which charities can identify surplus food available in their area is a great way to ensure food reaches those most in need, and avoids needless waste.”

– Ends –

Media enquiries

Marks & Spencer Corporate Press Office 0208 718 1919

Notes to Editors

About M&S’s approach to food waste:

  • Our primary aim is to reduce the amount of waste we create in the first place
    • We have invested in new stock forecasting and planning systems to improve the accuracy of our food allocation and distribution at our stores;
    • We believe we have the most comprehensive supplier engagement schemes and we are very active in working with our suppliers to ensure they are engaged in:
      • Reducing waste - since 2013, our suppliers have reduced their food waste by ¼ million tonnes and over 50% are now zero waste to landfill; and
      • Redistributing more – as well as increasing redistribution from our stores, we are working closely with our suppliers to help them redistribute more direct from their depots. We have been working with Company Shop for over a decade and, in the last year alone, nearly 800 tonnes has been redistributed by our suppliers. 

  • We have also increased the volume of short life food products that we sell at a discount to our customers and this process now consistently clears the majority of products that would otherwise have been disposed of.
  • Where there is food surplus, we will work with charity partners through the Neighbourly platform to ensure that it is put to the best possible use.
  • Charities that can make use of surplus food items and make regular collections from the back of their local store will need to join and create a profile for their project. To find out more, send an email to or telephone 0117 915 1279.  
  • The Neighbourly platform will enable better connections between customers, communities, suppliers and our own employees. 
  • We are also committed to helping our customers reduce their food waste by developing packaging innovations that protect food and keep it fresher for longer.
  • Any surplus left over goes to anaerobic digestion (a process that turns food waste into electricity – some of which is bought back to power M&S stores) – absolutely nothing goes to landfill. 
  • For further information, please see the M&S Plan A website
About Plan A
Plan A is Marks & Spencer’s sustainable business plan that tackles both today’s and tomorrow’s sustainable retail challenges. Launched in 2007, the plan is focused on customer, employee and supplier engagement and includes commitments that tackle issues such as climate change, waste, raw materials, health and being a fair partner.

About Neighbourly is the internet platform that connects local projects with people and organisations who want to help. Businesses use Neighbourly to find and support causes that matter to them, manage their contributions and measure the value of their participation, at both a local and a national level. Visit or follow @nbrlyuk. 
M&S has partnered with Neighbourly to deliver Spark Something Good, its major Plan A employee and customer volunteering initiative.