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When will the Shareholder Vouchers be sent?

The vouchers are mailed with the January dividend payment to shareholders on the register of members on the dividend record date.

Can I use the vouchers for telephone orders?

No. The vouchers can only be used against purchases in store and online (see marksandspencer.com for a list of delivery destinations).

Is there a cash or share alternative to the vouchers?

No. There is no cash or share alternative. The offer is to reward our shareholders as customers in our stores. This is not a capital return to shareholders.

Why have I not received my vouchers?

If you hold shares in Marks & Spencer and have not received your shareholder vouchers, please contact our shareholder helpline on 0345 609 0810. (Please note vouchers cannot be replaced outside of the validation period)

What are the Shareholder Vouchers?

The vouchers are sent annually to all shareholders whose names appear on the share register on the dividend record date. In 2018, the vouchers consisted of one 10% off voucher, one 'M&S Cafe' voucher and a selection of spend & save vouchers.  All were valid from 1 February to 31 July 2018.

I hold my shares in a nominee account and have not received any vouchers. Why is this?

Although we contact nominee companies annually to invite them to take part in the scheme, some choose not to participate and this may be the reason for you not receiving your vouchers. If you believe that your nominee company have not taken part in the scheme and would like to be sent a set of vouchers, please confirm your name, address and how you hold your shares with our Registrar on 0345 609 0810 (+44 121 415 7071 outside the UK). Vouchers will then be sent to you. (Please note vouchers cannot be replaced once the validation period has expired).

I live overseas. Where can I use my vouchers?

We appreciate that a large number of our shareholders live outside the UK and that they are equally keen to take part in the scheme. However, in light of the launch of new, dedicated, local currency websites in numerous additional countries and the consequent reduction in the number of countries to which orders made on the UK site can be delivered, it is unfortunately no longer practical to mail vouchers to any shareholders outside of the UK and Republic of Ireland.

Unfortunately, the numbers of shareholders living in countries outside of the UK and Ireland is so small (approximately c.4k of a total register of 160k shareholders) and their geographic spread so wide (99 countries in total, including all of the countries that now have dedicated websites) that it is no longer practical or economical, from a print and mailing costs perspective, to produce personalised vouchers in such small quantities for each country or region.

The vast majority of the Company’s shareholders reside in the UK and Ireland and will receive their vouchers as normal. 

Can the validation period be extended?

The shareholder vouchers are valid for six months, from 1 February to 31 July, providing shareholders with a generous timeframe within which to use them.

As with all temporary offers, all of the systems put in place to support the shareholder vouchers are removed following the date of expiry. Once expired, the vouchers will no longer be recognised by either our online check-out or our in-store till systems. We are not able to provide an alternative nor can we extend the validation period further to suit shareholders' individual circumstances. This also applies in the unlikely event that you receive the vouchers after the offers have expired.

Are the vouchers valid in all Marks & Spencer stores

The vouchers can be used in all Marks & Spencer UK stores, including Simply Food Stores. They can also be used in stores in the Republic of Ireland. However, they cannot be used in Marks and Spencer Outlet stores, BP Connect stores or M&S store located in railway stations, motorway service stations, airports or hospitals.  

M&S Stores overseas are owned and managed by Franchise partners rather than M&S directly, and it is therefore not possible to redeem the vouchers IN STORE outside of the UK or Ireland.

Can I use the vouchers for on-line purchases?

UK: the 10% and £5 off £50 in Clothing and Home vouchers can be used online, the food and café vouchers cannot. 

Republic of Ireland: due to the extenisve and ongoing development work currently impacting our international websites, vouchers sent to shareholders in the Republic of Ireland cannot be used online in 2019. However, we will keep this position under review with a view to reinstating this in future.

Outside the UK and Republic of Ireland: In light of the launch of new dedicated, local currency websites in numerous additional countries and the consequent reduction in the number of countries to which orders made on the UK site can be delivered, it is unfortunately no longer practical to mail vouchers to any shareholders outside of the UK and Republic of Ireland.

 

Can I make two separate purchases and use the vouchers?

No, the same voucher cannot be used multiple times. Each voucher can be redeemed only once to obtain discount on a single transaction. For example, if your shopping basket contains full-price clothing with a total value of £50 or more, you can use the £5 voucher. If you spend £30 on one day and £20 a week later, the £5 voucher will not be valid.

If redeemed in-store, the voucher will be retained at the till after use. If redeemed online, the unique one-time code entered at the online checkout is deactivated after use.

Can the vouchers be used on sale/reduced or items on promotion?

No, the vouchers can only be redeemed against full price merchandise.