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The Registered Office of Marks & Spencer:

Marks and Spencer Group plc
Waterside House
35 North Wharf Road
W2 1NW
Telephone: 020 7935 4422 

Registered Number: 4256886 
Place of Registration: England and Wales

For Retail Customer Services:

Tel: 0333 014 8555 click here for more information
To contact us by email click here
Web address:

For Shareholder Enquiries:

Please contact our registrar, Equiniti.

For CNF Submission:

Please click here to access the EL/PL Portal (Select "Marks and Spencer plc" as the compensator when completing the form)

If you are a customer requiring information please contact our Retail Customer Services team:

By Post:

We’re no longer accepting whitemail due to Covid-19, please contact us by phone or email.

For More Information on our Customer Services:

Please visit our online shopping site

To Contact Your Local Marks & Spencer Store Directly:

Please use our Store Finder

Before contacting our Registrar or the Investor Relations team, please remember you can use this website to:

Notifications under DTR 5:


Note: Notifications to the Company made in accordance with the Disclosure and Transparency Rules, including notifications of major interests in shares (TR-1 submissions) should be submitted only to the email address above. We are unable to respond to customer or shareholder queries submitted to this inbox.

Shareholder Enquiries - Registrar:

Our share register is managed and maintained by our Registrar, Equiniti. If you have a general query about your shareholding, dividends, shareholder documentation or if you would like to notify of a change of address, please contact Equiniti via one of the options below:

Telephone: 0345 609 0810 (or +44 121 415 7071 from outside the UK)

Or write to:
Equiniti Limited 
Aspect House 
Spencer Road 
West Sussex 
BN99 6D

Shareholder Enquiries - M&S Investor Relations:

(Please note: This email address is for general enquires only and should not be used for serving information or documents on the Company. This includes disclosures under the Listing Rules and the Disclosure and Transparency Rules.)

Or write to:
M&S Investor Relations
Marks and Spencer plc 
Waterside House  
35 North Wharf Road 
W2 1NW

Investors interested in buying Marks & Spencer bonds should contact their broker directly

Shareholder Enquiries - M&S Group Secretariat:

Please note that general shareholder enquiries should be directed to Equiniti using the contact details provided above.

Write to:

M&S Group Secretariat
Marks and Spencer plc
Waterside House 
35 North Wharf Road
W2 1NW

Shareholder Enquiries - American Depositary Receipts (ADRs):

Deutsche Bank ADR broker services desks:
New York: Tel +1 212 250 9100
London: +44 207 547 6500

Contact details for registered ADR holders:

Deutsche Bank Shareholder Services
American Stock Transfer & Trust Company
Operations Center
6201 15th Avenue
Brooklyn, NY 11219


Toll free number: (800) 937-5449
Direct Dial: (718) 921-8124

You may find the information you need in the following sections:

  • Reports, Results and Presentations: download our Annual Reports and Plan A Reports and financial results presentations; view webcasts 
  • Press Releases: read all our press releases 
  • Multimedia Library: browse our multimedia library for photos of our Board; product images from our food, clothing and home media library; photos of our stores 
  • Follow M&S Corporate PR on Twitter @MandSnews

Press Enquiries:

If you are a member of the press and have an enquiry, please contact the relevant PR team listed below: 

Corporate PR:

020 8718 1919 or for urgent out of hours enquiries 020 8718 2000

For Corporate PR enquiries you can also email 

Clothing, Home & Beauty PR: 

For all Clothing, Home & Beauty Product PR enquiries, please email a member of the team:

Rachel Reynolds – PR Manager

Sophie Barton – PR Manager

Kimberley Knight – PR Manager

Emily Hart – Press Officer

Carolyn Smith – Showroom Manager

Food PR:

For Clothing, Home, Beauty or Food product sample or image requests please email the relevant PR teams.

M&S Bank:

01244 676177

Please note these phone numbers and emails are for media enquiries.  

Non-press enquiries:

If you have an enquiry related to marketing, advertising and sponsorship, please contact the main M&S switchboard on 0207 935 4422 and they will be able to direct your enquiry to the right place.

If you are a customer with an enquiry, please contact our Customer Service team on 0333 014 8000 or click here for more contact details.