M&S is a unique retailer with a great heritage of brand values and customers who want to see it succeed again. We operate Food and Clothing & Home and other retail businesses using the M&S own-brand model focused on delivering great value for money.
A few words from our chairman & CEO
“The genesis of any
turnaround starts with
the recognition of the ‘unvarnished truth’.”
“M&S needs to change and
change fast. We are now in the
first phase of our transformation,
restoring the basics so that we
can deliver sustainable, profitable
growth to investors, colleagues
and the communities in which
we operate.”
A few words from our chairman & CEO
Our five-year transformation timeframe
In November, we set out our five-year transformation plan to make M&S special again. We will execute this plan, flexing and adapting as we go, at pace.
Our five-year transformation timeframe
In November, we set out our five-year transformation plan to make M&S special again. We will execute this plan, flexing and adapting as we go, at pace.
step 2
Shaping
the future
step 3
Making
M&S special
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