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Download Full Annual Report PDF

Overview

£10.2bn

(-1.9%)

Group revenue

£67.2m

(-20.2%)

Group profit before tax

£403.1m

(-21.2%)

Profit before tax and adjusting items

3.9p

(-70.7%)

Total dividend
(No final dividend for 2019/20)


Chairman & CEO

Our response to the Covid-19 crisis

Supporting our colleagues


All in for our customers is one of our values. But when Covid struck, it wasn’t enough. We had to be all in for our colleagues, communities and suppliers too. Our M&S family helping every family we can. This film shows what can be achieved when we’re #allinthistogether.


Watch our film

Supporting our customers


In order to meet the challenge of supporting isolated customers who were unable to shop in store, we launched our first online Food Box, in under two weeks. 

We offered customers a range of eight, spanning cupboard essentials through to fresh meat and vegetable options and convenient ready-meals and Made-Without versions. The first boxes were targeted to customers over 70 identified by our Sparks loyalty programme. We used capacity within our Clothing & Home distribution network to help us increase volumes and dispatch. 

Supporting our communities


Customers and colleagues asked M&S if there was a way we could create a product range so they could do their bit and show support for the NHS. 

As a result the team moved quickly to produce a fantastic range of T-shirts for the whole family with all profits going to NHS Charities Together. Our designers came up with the distinctive design in 24 hours – and we repurposed stock and sent it to the printers and launched on the web within a week. Holly Willoughby launched the campaign and the T-shirts sold at a rate of one per second. Further batches sold quickly supported by M&S Food Ambassador Amanda Holden, who used the artwork as the cover of her charity single.





Our performance

Go digital

Join our Digital First community and sign up for online communications only,
 in time for next year’s report. It’s much less fuss, much more interactive and you’ll be helping M&S to reduce its impact on our environment.

  • Access to more detailed and interactive content

  • The money saved on printing and postage will help lower our costs

  • Reduces our carbon footprint and saves paper