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Download Full Annual Report PDF

Overview

£10.4bn

Group revenue

£84.6m

Group profit before tax

£523.2m

Profit before tax and adjusting items

13.9p

Total dividend
Dividend reset in February 2019.


Chairman & CEO

Transformation taking shape

M&S and Microsoft imagine the future of retail


We launched a strategic partnership with Microsoft this year to test, learn and explore how technology can improve our stores and customer experience, as this film showcases.


Business Involvement Group annual update


Sarah Miller, Chair of our National Business Involvement Group (BIG), which represents the views of all our colleagues across the business, provides an update on our transformation this year from our colleagues’ perspective.

Transforming our store estate


We’re creating a shopping experience that’s fit for the future and reshaping our store estate to benefit our customers, as this example of a store relocation in St Helen's showcases.

Go digital

Join our Digital First community and sign up for online communications only,
 in time for next year’s report. It’s much less fuss, much more interactive and you’ll be helping M&S to reduce its impact on our environment.

  • Access to more detailed and interactive content

  • The money saved on printing and postage will help lower our costs

  • Reduces our carbon footprint and saves paper