M&S is a unique retailer with a great heritage of brand values and customers who want to see it succeed again. We operate Food, Clothing & Home and other retail businesses using the M&S own-brand model, focused on delivering great value for money. Although primarily based in the UK, we sell into 57 countries from 1,463 stores and websites around the world. We employ 81,000 colleagues serving about 32 million customers. We are committed to a programme of transformation to ensure that once again M&S can fulfil the potential of its brand and deliver long-term sustainable, profitable growth to investors, colleagues and the communities in which we operate.
Plan A 2025 is our new 100-point plan that tackles the issues our customers care about the most: wellbeing, community and the planet. We are committed to supporting 1,000 communities, helping 10 million people live happier, healthier lives and to become a zero-waste business.