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We listen actively and act thoughtfully. We will create a deeper connection with our employees through open dialogue. We employ 82,900 people worldwide - the majority in the UK.

M&S Code of Ethics and Behaviours
Our Code of Ethics and Behaviours is re-communicated to employees every year and we ask that all senior members of management confirm their acceptance.

Employment policy

Anti-bribery policy

Diversity and equality

Health & Safety policy (April 2016)

Mental wellbeing

Communications with employees
We are committed to direct employee engagement and participation through democratically elected Business Involvement Groups and Works Councils as we believe that the people who work for us:

  • have valuable first-hand knowledge of our business operation
  • have the greatest vested interest in our commercial success; and
  • know most about what issues really matter to workplace colleagues
In addition to communications throughout the year we also have an annual Your Say survey as well as confidential (on request) helplines and a process of annual performance reviews. 

This is the successful approach we have taken since the company was founded in 1884.

Our business outside of the UK and Republic of Ireland accounts for around 6% of our turnover. This is made up of a combination of franchise and part-owned operations. We aims to recruit a local workforce representative of the community with ideally no more than 20% expatriate management.

We work to an International policy framework that includes compliance with ‘law of the land’ plus additional M&S requirements, including:

  • Provision of medical insurance
  • Employee representation
  • Equal opportunities
  • Non-discrimination
  • Corporate ethics and
  • Pay and working conditions
  • All our sourcing offices, subsidiaries and joint ventures provide employee handbooks. We also provide a reward framework detailing other entitlements such as employee discount.
In 2010, the M&S Pension Scheme became a signatory of the United Nations- backed initiative called the  ‘Principles for Responsible Investment’ (PRI):

Being a signatory commits the Scheme to working in collaboration with other investors on Environmental, Social and Governance  (ESG) issues in line with six principles:

  1. We will incorporate ESG issues into investment analysis and decision-making processes.
  2. We will be active owners and incorporate ESG issues into our ownership policies and practices.
  3. We will seek appropriate disclosure on ESG issues by the entities in which we invest.
  4. We will promote acceptance and implementation of the PRI within the investment industry.
  5. We will work together to enhance our effectiveness in implementing the Principles.
  6. We will each report on our activities and progress towards implementing the Principles.
The M&S pension Scheme now employs a specialist provider to help us engage in ESG issues with investment managers and companies in whom the Scheme invests.