Human resources
In this area we have a number of teams, including Payroll, Pensions, Learning and HR Administration.
Together they provide HR support to the Company's 60,000 employees. We also have a general recruitment team who manage all store and head office recruitment. The following is a breakdown of what each team is responsible for and the roles available within them.
Recruitment
This team deals with all store and head office recruitment, processing applications received by post, telephone and online.
Learning
Training is an integral part of our business and our Learning team administer all store and head office training courses. This includes everything from booking venues and facilitators to sending invites and managing waiting lists.
HR Administration
The Administration team maintain all personnel data and provide a dedicated helpline to support our head office employees.
Payroll
As well as managing the Company payroll, this team support other areas such as the staff discount scheme and company cars.
Pensions
This team supervise our pension schemes and provide a confidential telephone helpline for all current and retired employees.
HR Shared Service roles
Operational Delivery Manager
Found in every team, this person is responsible for the overall management of the team and ensures all service level agreements are met.
Team Leader
We have at least one in every team and they’re responsible for the management of up to 20 administrators.
Administrators
Our administrators are responsible for delivering excellent customer service and processing daily workloads in line with our service level agreements.
We have a number of permanent vacancies available throughout the year and recruit temporary staff on an annual basis to support recruitment for our stores’ peak Christmas period. During this period we can offer full and part-time opportunities for up to 17 weeks. Last year, 20 of our peak temporary recruits secured permanent positions in the centre.
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