Our values

Our success has been built on a number of core company values that have remained almost unchanged since our earliest beginnings. They are:

Smiling Marks and Spencer employeeQuality - Delivering excellent standards consistently.

Value - We need to deliver exceptional value to our customers.

Innovation - We need to continue to be at the forefront of innovation in both general merchandising and food.

Trust - We are the most trusted retailer. We have a proud heritage of staff welfare, customer care and involvement in the community. We want to continue to build this.

Service - is about delivering the highest standard of services to our customers.

Service, has perhaps the biggest impact on our people. We want everyone who works for us (no matter what role they're in) to be focused on helping us deliver a service people talk about. This in itself has created a set of values, which apply to all our teams.

"It's all about creating a working environment that encourages people to add to their skills, and where they're provided with everything they need to achieve their potential."


Proud - Our people are proud of the fact they work for Marks & Spencer, and of the products they work with. They take pride in everything they do.

Committed - Our people are committed to delivering great customer service.

Involved - Our people are informed of new developments and kept up-to-date with the progress of the company.

Challenged - Our people challenge each other constructively every day to ensure we all reach our full potential.

Valued - Our people are rewarded for their contribution to the business.

Fairly treated - Our people are respected and valued, whoever they are.

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