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Transforming M&S

We are transforming M&S from a traditional British retailer to a leading, multichannel retailer – making our brand more accessible to even more customers

Transforming M&S

We are transforming M&S from a traditional British retailer to a leading, multichannel retailer – making our brand more accessible to even more customers

Transforming M&S

We are transforming M&S from a traditional British retailer to a leading, multichannel retailer – making our brand more accessible to even more customers read more

Transforming M&S

We are transforming M&S from a traditional British retailer to a leading, multichannel retailer – making our brand more accessible to even more customers read more

Our Plans for the Future

Looking Ahead

As we continue the work to transform our infrastructure, we will now focus on consolidating our position as a leading international, multi-channel retailer.

Using our strengthened capabilities, our priorities, both in the UK and international, will be to accelerate our Food growth, deliver an end-to-end GM operating model and to drive the experience on M&S.com.  We will continue to develop a world class talent pool, further growing our skills in key strategic areas. 

The UK food market will remain challenging but we are well positioned with a store format that caters for how shopping habits are changing.  We opened 62 Simply Food stores this year, and we have a strong pipeline with the fastest Food store opening programme planned in M&S's history.

Whilst we expect the Clothing and Home market to remain highly competitive, we will deliver growth through a focus on stylish design, quality and newness, with better availability and more choice.

We anticipate that our International business will continue to be impacted by this year's weakening euro and macroeconomic factors will remain a challenge, particularly in our Middle East region.  However we will focus on delivering relevant ranges to our local customers, improving our like-for-like sales performance across our owned and franchised market and building our international supply chain.