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Patrick Bousquet-Chavanne

Patrick Bousquet-Chavanne

Executive Director of Customer, Marketing & M&S.com

Patrick joined the board in July 2013, he has more than 25 years’ experience in the international branded consumer goods industry, in London, Paris and New York. Prior to leading the marketing function, he joined M&S as Corporate Director of Strategy and Business Development in September 2012. 

He was appointed to his present position, Executive Director of Customer, Marketing and M&S.com, in May 2016, and now has end-to-end responsibility for all customer engagement, digital shopping and Plan A. Patrick has strong experience in developing and marketing brands globally, and a broad knowledge of enhancing business performance and customer experience in a multi-channel retail environment.  At M&S he has made the development of digital capabilities and branded content a business priority.

Prior to joining M&S, Patrick was a Group President of the Estée Lauder Companies Inc., where he oversaw the global P&L of some of the company’s largest brands. He stepped down from Estée Lauder in 2008 to pursue new opportunities in the private equity field. 

Patrick is an Honorary Professor in Marketing and received Glasgow Caledonian University's Lifetime Achievement in Business Award for 2016. He sits on the Board of Brown-Forman Inc, a global spirits company, and on the Board of Collectively.org, a digital platform designed to inspire the millennials towards sustainable living.


Annual Report 2017

Annual Report 2017

View Annual Report website

Plan A Report 2016

Plan A Report 2016

View Plan A Report web site