Our plan
We have spent the last five years putting in place strong foundations in line with our long-term plan. We have introduced new products and services in our core business of General Merchandise (GM) and Food, broadened our multi-channel offer, expanded our international presence, improved our property portfolio, and put Plan A at the heart of our business.
Throughout the year we have prudently managed costs and continued our investment in our systems and supply chain so we can improve efficiency across the business. We also responded to the changing needs of our customers by improving our values without compromising on quality; something we view as short-term pain for long-term gain.
As well as helping us through these tough conditions, these steps will enable us to take advantage of the opportunities that lie ahead and maximise value for our shareholders.
With a strong brand, the right products and an experienced management team, we are now:
- Increasing the pace of change and operational execution in the business;
- Leveraging M&S Direct by building more channels to market;
- Building our international portfolio to grow our global customer base; and
- Reinvigorating our brand communications.
As we celebrate our 125th anniversary we do so with an unrivalled reputation for Quality, Value, Service, Innovation and Trust . These core values are as important today as they ever have been. They are all about doing the right thing which is, quite simply, how we do business.
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